Ticket Support

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FAQ

Frequently Asked Questions

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With this tool you can easily find your tickets.

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You can find your tickets via our handy search tool on our website. Click on the following link to go directly to the ticket search tool.
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First of all, don't panic! Keep calm, calm and cool... Technology is worthless, but unfortunately things sometimes go wrong here too. It is best to send us an email at support@novotix.nl, we always try to answer our emails within 4 hours. Can't you wait 4 hours for a response in an emergency? Then you can always send us a chat message via this page, our website or the ticket shop where you ordered tickets. Is the world on fire and is the panic really unbearable? Then call us directly on telephone number 085-137700, and we will be happy to assist you by telephone.
Hey that's cool, we also love the environment and nature! The answer is, no. You do not necessarily have to print the tickets. Both our scan app that the organizer uses and the scanners that we use ourselves are equipped with supersonic scanning technology that can scan the barcode from the screen of your phone without any problem, handy right? If you want to use our mobile e-tickets, make sure you have a stable internet connection at the entrance of the relevant event or location. If you are not sure whether you have a good internet connection at the location and your mobile is going to let you down, we still recommend printing out the ticket and taking it with you to the location.
Novotix supports all known payment methods. However, the organizer or the location itself has the choice of which payment methods are applied. The payment methods below are or can be made available:

- iDeal;
- Mister Cash;
- Paypal;
- Bank transfer;
- KBC;
- Belfius;
- ING Home'Pay;
- EPS;
- Giropay;
- SOFORT;
- Przelewy24;
- Payconiq;
- Credit card;
- WeChat Pay;
- Alipay;
- Apple Pay;
- Multi-banco.
Yes, we call this NOVO Secure. NOVO Secure is an additional service from Novotix and offers protection against any unexpected circumstances such as hospitalization or the death of the ticket buyer or a related one. We understand that this can lead to annoying and complicated situations and you want to protect yourself from this in advance. For more information about our additional service NOVO Secure, you can view the conditions here on our website. Please note, NOVO Secure is not offered at every event. This depends on the service conditions that Novotix concludes with its customer. If you have any further questions after reading our terms and conditions, please send us an email with your questions to support@novotix.nl.
Yes, we can also be reached by phone. However, we prefer to first submit a request via e-mail (support@novotix.nl) or chat, this allows us to monitor our support better and help you faster. We try to answer all incoming support requests within 4 hours, so you don't have to wait long for a response. If you cannot wait longer than 4 hours, or if our waiting times are longer than usual, please call us. We can be reached by phone on +31 (0)85-1307700.
Fortunately, we are all human and we sometimes forget things! You can always find the date and time on the PDF tickets for a visit to the amusement park for a day. The PDF tickets can be downloaded via the ticket confirmation email by clicking the PDF tickets button at the bottom. You will find the visit date and the chosen time window at the bottom left of each ticket under "date" and "time". If you can't figure it out, please send us an email via support@novotix.nl or a chat message via this page, we are happy to help!