Organisator Support

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FAQ

Frequently Asked Questions

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You can immediately create an account on our platform via the registration button below. Once all details have been entered and sent, you will receive an email from us with further instructions. After that you can immediately create an event and start selling your tickets. If you need any further help with creating an event, our employees will be happy to help you on your way.
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Of course we don't bite! :-p Contact through our organization is quick and above all personal. We like short lines, so every customer in our organization is assigned a permanent contact person. This contact person will try to contact you within 4 hours to discuss further registration and any wishes. We try to make contact with our organization as accessible as possible, so that you can even WhatsApp every employee within our company.
By default, we pay the ticket money daily, without extra costs. Of course it is also possible to be paid weekly, monthly or after the event. This can be adjusted at any time within the NOVOTIX dashboard.
We can be reached by phone from Monday to Friday from 8.30 am to 5 pm on telephone number +31 (0)85 130 7700. In addition, we can be reached from Monday to Sunday by email at support@novotix.io; or via chat, Whatsapp, Facebook Messenger and Instagram Messenger. Depending on how busy we are, we often respond to received messages within a few hours.
Because we and our payment service provider have to meet strict requirements regarding the Wwft and PSD2 legislation, it is currently not possible to onboard consumers. At the moment it is only possible to onboard entrepreneurs with the following legal forms: private companies, public limited companies, foundations, associations, general partnerships and sole proprietorships. If you do have a company registration, if you have a VAT number and if you have a different legal form, you are also welcome to create an account on the NOVOTIX platform.
The time between the registration on our platform and the completion of the onboarding depends on the speed in supplying the required data. Once all data has been supplied, the account is often successfully onboarded within a few hours during office hours. Despite the onboarding being completed or not, you can start selling immediately after creating an account.
We attach great importance to an ultimate service. We can be reached by the visitors of your event via telephone, email, chat, Whatsapp, Facebook Messenger and Instagram Messenger. We have developed a smart tool that allows us to provide visitors with an answer within 4 hours in most cases. Our telephone waiting times are also short, so that visitors to the event are quickly answered by our support staff.